At Oceania Wellness, we are committed to protecting your personal information in accordance with the Privacy Act 1988. Any details we collect are solely for the purpose of providing high quality skincare treatments.

Your information may be used for:

• Appointment and billing administration

• Communication of pre- and post-care instructions via SMS

• Collaboration with treating doctors or specialists, if necessary

To proceed with treatment, we kindly ask that you acknowledge our Privacy Policy and provide signed consent before each session.

All Advance Facials require a Free 30 min virtual or in-clinic skin consultation with patch test.

All mobile treatments require 15 minutes set up time and 15 minutes pack up time. Be sure to allow this time into your relaxation time.

There is plenty of free under cover parking as you reach 1 Grant Avenue Hope Island, QLD 4212.

Please allow 24 hours notice for all cancellations. Less than 24hr maybe subject to 50% cancellation fee.

At Oceania Wellness, we are committed to providing you with high quality skincare products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help.

Change of Mind

Due to the nature of skincare products and hygiene regulations, we do not accept returns or exchanges for change of mind once a product has been opened or used. Please choose carefully and read product descriptions thoroughly before purchasing.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us within 7 days of receiving your order with the following information:

• Order number

• A clear photo of the product and packaging

• A description of the issue

We will offer a replacement, refund or store credit, depending on the circumstances.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unopened and in original condition

• You must contact us within 14 days of delivery

• Proof of purchase must be provided

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 3–5 business days.

Contact Us

If you have any questions about your order or this policy, please email us at restore@oceaniawellness.com.au or contact our support team:

Australia (+61) 0478568469

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